Please note that if you would like to pick up your order at one of our convenient locations you must pick up from one of the following locations only and must arrange a pick up time and day. Please call us at (800) 485-1596 to make these arrangements.

Office Address


Albert Lea                1380 W. Main Street

Austin                       507 1st Street NW

Bloomington          8100 Penn Ave S #124

Burnsville                13755 Nicollet Avenue South

Caledonia                306 S. East Street

Charles City            200 North Main Street

Coon Rapids           10026 University Ave NW #101

Decorah                   801 Commerce Drive

Eau Claire                1101 W. Clairemont Ave  Suite 1D

Faribault                  220 Central Ave, Suite 103

Farmington             408 3rd Street, #106

Hillsboro                  118 Madison St

Hudson                     82 Coulee Road #103

La Crescent             33 S. Walnut

La Crosse                 4535 Mormon Coulee Rd. #2

Lake City                  221 N. Franklin St.

Mankato                  1400 E. Madison Ave Ste. 312

Mason City              202 1st Street SE

Menomonie           1802 Talen St.

New Hampton       301 N Water Ave

New Richmond       1477 S. Knowles Ave

New Ulm                  1320 S Broadway

Onalaska                  927 Riders Club Road

Osage                        200 N. 7th Street

Owatonna               209 West Bridge St

Plainview                 800 2nd Avenue NW

Plymouth                 12805 Highway 55 Ste. 100A

Red Wing                 212 Fulton Street

Rice Lake                 12 W Humbird

Rochester                1312 7th Street NW

Roseville                  1700 West Hwy 36, Suite 125

Rushford                  800 Home Street

Sparta                       1000 E. Montgomery

Spring Valley          105 South Broadway

St. Charles               402 W. 4th Street

Tomah                      520 E. Saratoga

Viroqua                    1316 Bad Axe Court

Wabasha                 183 Main Street W.

White Bear Lake     1310 East Hwy 96

Winona                    52 West 3rd Street

Our Privacy Policy

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information.  Please review it carefully.

UNDERSTANDING YOUR HEATH RECORD/INFORMATION:Each time you visit a hospital, physician or other healthcare provider, a record of your visit it made.  Typically, this record contains your symptoms, examination and test results, diagnoses, treatment and a plan for future care or treatment and personal demographics (i.e. address, date of birth, health insurance, etc.)  This information often referred to as your health or medical record, serves as a basis for planning your care and treatment, and serves as a means of communication among the many health professionals who contribute to your care.  Understanding what is in your record and how your health information is used helps you to ensure its accuracy, better understand who, what, when where and why others may access your health information and make more informed decisions when authorizing disclosure to others.
YOUR  HEALTH INFORMATION RIGHTS:Your health record belongs to you, unless otherwise required by law that it is the physical property of the healthcare practitioner or facility that compiled it.  You have the right to request a restriction on certain uses and disclosers of your information, and request amendments to your health record.  This includes the right to obtain a paper copy of the notice of information practices upon request, inspect and obtain a copy of your health record.  Obtain an accounting of the disclosers of your health information, request communications of your health information by alternative means or at alternative locations, revoke your authorization to use or disclose health information except to the extent that action has already been taken.
OUR RESPONSIBILITIES:This organization is required to maintain the privacy of your health information.  In addition, provide you with notice as to our legal duties and privacy practices with respect to information we collect and maintain about you.  This organization must abide by the terms of this notice; notify you if we are unable to agree to a requested restriction; accommodate reasonable requests you may have to communicate health information by alternative means or alternative locations.  We reserve the right to change our practices and to make the provisions effective for all protected health information we maintain.  Should our information practices change, we will mail a revised notice to the address you’ve supplied us, and post our new notice on our Website.  We will not use or disclose your health information without your authorization, except as described in this notice.
YOUR HEALTH INFORMATION WILL BE USED IN THE FOLLOWING WAYS: We will use your health information for treatment.  Information obtained by a healthcare practitioner will be recorded in your record and used to determine the course of treatment that should work best for you.  We will also provide your other practitioners with copies of various reports that should assist them in treating you. We will use your health information for payment.  A bill may be sent to you, or a third-party payer.  The information on/or accompanying the bill may include information that identifies you, your diagnosis, procedures and supplies used.·We will use your health information for regular health operations. Staff members may use information in your health record to assess the care and outcomes in you and others like it.  This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and service we provide.· We may disclose some of your health information to our Business Associates (i.e. hearing aid manufactures or earmold labs) so that they can perform the work required.  To protect your health information, however, we require the Business Associate to appropriately safeguard your information. We may use or disclose information to notify or assist in notifying a family member, personal representative, or other person for your care, your location and/or general condition. We may disclose to a family member, other relatives, close personal friends or any other persons you identify, health information relevant to that person’s involvement in your care or payment related to your care.  We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and/or services that may be of interest to you.  As required by law, we may disclose to the FDA health information relative to adverse events with respect to product defects, or post marketing surveillance information to enable product recalls, repairs or replacements. We may disclose health information to the extent authorized by and to the extent necessary to comply with laws relating to workers’ compensation or other similar programs, such as the Division of Rehabilitative Services.  As required by law, we may disclose your health information to public health or legal authorities charged with tracking birth and deaths, as well as with preventing or controlling disease, injury or disability Should you be an inmate of a correctional institution, we may disclose to the institution or agents thereof health information necessary for your health and the health and safety of other individuals.  An inmate does not have the right to the Notice of Privacy Practices. We may disclose health information for law enforcement purposes as required by law or in response to a valid subpoena.  Federal law makes provision for your health information to be released to an appropriate health oversight agency, public health authority or attorney, provide that a work force member or business associate believe in good faith that we engaged in unlawful conduct or have otherwise violated professional or clinical standards and are potentially endangering one or more patients, workers or the public. 
IDENTITY THEFT PREVENTION AND DETECTION  It is the policy of this practice to follow all federal and state laws in protecting your private information and reporting requirements regarding identity theft as per the Red Flag Rules compliance program.  To protect your identity Beltone Hearing Aid Center will ask the following in order to protect you:
Driver’s license or other type of photo ID      
Current health insurance card
Utility bill or other correspondence showing current residence if your photo ID does not show a current address

Should Beltone Hearing Aid Center suspect fraudulent activity (a red flag), Beltone Hearing Aid Center reserves the right to:
Cancel the transaction
Contact the appropriate enforcement
Notify the affected person
Notify the affected physician(s) and Hearing Specialist(s)

This notice will be prominently posted in the office where registration occurs.  Patients will be provided a hard copy and the notice will be maintained on our Website.
FOR MORE INFORMATION, OR TO REPORT A PROBLEM:  If you have questions and would like additional information, you may contact Beltone Hearing Aid Center directly at 800-485-1596.  If you believe your privacy rights have been violated, you can file a complaint with the Secretary of Health and Human Services.  There will be no retaliation for filing a complaint.

All orders placed on our web site have a 15 day return policy.  If you are not happy for any reason you may return or exchange your product within 15 days from the date your order was placed, shipping will not be refunded.  Refunds will be given via the same method payment was made.  Customer will be responsible for shipping any product back to us.  Please call 1-715-834-7111 to get an approval number for any return or exchange before sending the product back to us.